Borrower FAQ's

Problems making an application?

• My ID or bank account is in my maiden name
• How do I create an application?
• I don't have a valid diver's licence or passport
• My application is stuck at the Credit Check
• I can't continue with my application because it says I can only have one outstanding quote at one time?
• I cannot submit my application

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Problems making a payment?

• How do I pay an instalment?
• A friend or a family member is settling my loan for me
• I've had a fraudulent transaction on my bank account and as a result cannot make payment
• Can a third-party or family/friend make a payment on my behalf?
• Can I make partial payments?

Issues With Account

• How can I update my personal details?
• I can't reset my password
• When Can I Re-Apply?
• Delete My Account
• Two instalments have been taken on my loan?
• What is my outstanding balance?

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Communication

• Contact Us
• How can I log in to my account?
• How will TMP communicate with me?
• I Have Not Received A Link To Re-Apply
• I have not received the pin to validate my mobile number?
• How do I make a complaint?

General Questions

• Useful Links to your Online Account
• Do The Money Platform charge an upfront fee before sending a loan?
• Why was my application denied?
• How can I see what loans I have taken out? I would like my Loan ID / reference / Account Number
• Does my lender know who I am?
• Is it possible to cancel my loan agreement?

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