Problems making an application?
- My ID or bank account is in my maiden name
- How do I create an application?
- I don't have a valid diver's licence or passport
- My application is stuck at the Credit Check
- I can't continue with my application because it says I can only have one outstanding quote at one time?
- I Cannot Submit My Application
Problems making a payment?
- How Do I Pay For An Instalment?
- A friend or a family member is settling my loan for me
- I've had a fraudulent transaction on my bank account and as a result cannot make payment
- Can a third-party or family/friend make a payment on my behalf?
- Can I make partial payments?
- I’ve got a new card and I need to change my card details?
Issues With Account
- How can I update my personal details?
- I can't reset my password
- When Can I Re-Apply?
- Delete My Account
- Two instalments have been taken on my loan?
- What is my outstanding balance?
Communication
General Questions
- Useful Links to your Online Account
- Do The Money Platform charge an upfront fee before sending a loan?
- Why was my application denied?
- How can I see what loans I have taken out? I would like my Loan ID / reference / Account Number
- Does my lender know who I am?
- Is it possible to cancel my loan agreement?