We are committed to providing a high standard of customer service. If you are unhappy with any aspect of our service or your loan, we would like the opportunity to put things right.
To make a complaint, please email support@themoneyplatformsupport.zendesk.com with your account reference and a brief description of your complaint.
We will acknowledge your complaint within two business days and investigate the issues raised. We aim to resolve complaints as quickly as possible. If we are unable to provide a final response sooner, we will issue one within eight weeks of receiving your complaint.
If your complaint is not resolved within eight weeks, or you are dissatisfied with our final response, you may refer your complaint to the Financial Ombudsman Service. You also have the right to contact the Financial Ombudsman Service directly.
We aim to give award-winning levels of customer service and to provide a top-class product. If that's not what you are receiving, then we want to hear about it, so please get in touch with us here, and we will come back to you.