If your card details are correct but your payment is still failing, please note that we only accept debit cards.
We do not accept:
- Credit Cards
- Any prepaid debiting account card (e.g. Revolut)
- Cards issued by Starling Bank
We recommend trying the following steps:
- Using a different debit card from another bank, if available.
- Try making the payment using a different browser.
If the issue still persists after trying the above, please contact us so we can look into this further for you.
You can reach us at: support@themoneyplatformsupport.zendesk.com